Aptech Certified Professional in Airport Management & Customer Care

historyThe Airport Management & Customer Care professional course helps you to provide a successful career in airline and aviation industry.
In India, millions of passengers travel daily by flight. So it is very important to provide with the right assistance to the passengers by trained airport managers and skilled professional so that their travel could be hassle free. Be it a service and maintenance unit, fixed base operations, airport transportation, catering, baggage handling, and transport scheduling Aptech provides you with the complete training that would help you to do your job confidently.
After completion of the course you can apply for job and can work in any of the department of airport or airline company in India and abroad.

Course covers

The course covers all the areas required for Airport Management and Customer Care sector. It would give a great opportunity for students to learn through combining classroom lessons and practical trainings. Aptech provides with the best aviation management training covering in-flight experience, ground handling, cargo and load management, people and resource management at the airport, calculating fares and issuing tickets.



  • Persona management
  • Soft skills
  • Principles of aviation
  • Aviation operations
  • Customer service for global clientele
  • Resource management at airports
  • Load & trim
  • Cargo & DGR
  • Flight scheduling
  • Airport ramp management


  • In-flight safety and security
  • Passenger handling
  • Security & legislation
  • Ancillary services
  • Airline & airport organisation
  • Air fares and ticketing

How to join/eligibility
It is mandatory to pass class 12 or 10+2 in Arts, Science, Commerce or any other field to join this career-building course. You can also have a 3 year diploma in engineering or any other field, from a state board of technical education which is also accepted.
If you are already an Aptech student, you can also join this course after completing the following course: Aptech Certified Professional in Ground Staff Services

Course Highlights
  • Gain in-depth knowledge of the principles & operational procedures of the aviation industry
  • Understand the roles and responsibilities associated with human resource at the airport, fuel-efficiency, elements of trim, and the functionality of the load sheet
  • Improve your presentation & communication skills
  • Quickly complete the course using fast-track option
  • Get 100% job placement assistance#
  • Gain job-skills for careers in passenger handling, airport operations and management